Building Customer Relationships 2.0
The primary focus of Building Customer Relationships 2.0 is on working with Challenging Customers. Session 1.0 participants will share the results of their skill practice as a way to process and learn more about working with both internal and external customers. Session 2.0 includes skill development and conversations about managing emotional response, the influence of nonverbal behavior, and helping customers identify their own solutions. Learning activities include self-reflection, working in pairs and small groups, and identifying structures and techniques they can share with their team.
Date and Time
Friday Nov 16, 2018
9:00 AM - 12:00 PM PST
11/16/2018 from 9 a.m. to noon
Location
Freight Room at The Depot Springfield Area Chamber of Commerce 101 South A Street, Springfield, OR 97477
Fees/Admission
Session 2.0 only @ $98/person
Website
Contact Information
For more information and to register:
www.springboardnw.com/event/nov16-2018/
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